Privacy Policy

Last Updated: September 1, 2026

Introduction

vale-moose Ltd respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you use our website or engage our services.

Information We Collect

Information You Provide Directly

When you request services, contact us, or submit forms on our website, we may collect:

• Full name and contact details
• Email address
• Company name and position
• Facility location and operational details
• Service requirements and preferences
• Any additional information you choose to provide

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and general location data
• Browser type and version
• Pages visited and time spent on site
• Referral source
• Device information

How We Use Your Information

We use collected information for the following purposes:

• Responding to service inquiries and providing requested information
• Delivering safety consulting services you have engaged
• Communicating about your service requests and ongoing projects
• Improving our website functionality and user experience
• Analyzing service usage patterns to enhance our offerings
• Complying with legal obligations and regulatory requirements
• Protecting against fraudulent or unauthorized activity

Legal Basis for Processing

Under UK data protection law, we process personal data based on:

• Contract Performance: Processing necessary to provide services you have requested
• Legitimate Interest: Operating our business, improving services, and ensuring security
• Consent: Where you have explicitly agreed to specific processing activities
• Legal Obligation: Compliance with applicable laws and regulations

Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service Providers: Third parties who assist in website hosting, email delivery, or business operations
• Professional Advisors: Legal, accounting, or consulting professionals when necessary
• Regulatory Authorities: When required by law or to protect legal rights
• Business Transfers: In connection with a merger, acquisition, or sale of business assets

All third parties are required to maintain appropriate data protection standards and use information only for specified purposes.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specific retention periods include:

• Service inquiry data: Retained for up to two years after last contact
• Client project records: Retained for seven years to comply with professional standards
• Website analytics: Aggregated data retained indefinitely; individual session data deleted after 26 months

Your Rights

Under UK data protection law, you have the following rights:

• Access: Request copies of your personal data we hold
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data under certain circumstances
• Restriction: Request limitation on how we process your data
• Portability: Request transfer of your data to another organization
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw previously given consent at any time

To exercise these rights, contact us at [email protected]. We will respond within one month of receiving your request.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality and analyze usage. For detailed information about our cookie practices, please see our Cookie Policy.

Security Measures

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission using SSL/TLS protocols
• Secure storage systems with access controls
• Regular security assessments and updates
• Staff training on data protection practices

While we strive to protect your information, no transmission method over the internet is completely secure. We cannot guarantee absolute security of data transmitted to our website.

Third-Party Links

Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any external sites you visit.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us immediately.

International Data Transfers

Your information is processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place to protect your information in accordance with UK data protection standards.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through website notification or direct communication. The "Last Updated" date at the top of this page indicates when the policy was most recently revised.

Contact Information

For questions about this privacy policy or our data practices, contact:

vale-moose Ltd
42 Station Road
Birmingham B15 2AA
United Kingdom
Email: [email protected]

Complaints

If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection matters.

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: ico.org.uk